Customer Service Representative

Associate/Analyst/Executive, HCLTechwww.hcltech.comChennai, TN, India/ Full-Time.We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativityYour Role & ResponsibilitiesKey Purpose of Role:As an analyst the successful candidate will be responsible for their respective KPI performance in a US health care process. Individual will be involved in… schedule adherenceTo help the development of an excellent working climate within the functionTo be a team-player and assist colleagues in their contribution to achieving the Business goalsTo actively support all multi-skilling initiatives within the processDisplay a high level of integrity in all dealings with internal/external customersExposure to MS OfficeKey CompetenciesSound analytical skills to ensure eye for detail with Logical & customer centric issue resolution skillsAbility to analyze, interpret and draw inferences from research findingsAbility to use independent judgment to manage and impart confidential informationAbility to make administrative/procedural decisions and judgmentsResponds to inquiries from providers and or PO’s, interfaces with internal and external customers on day-to-day credentialing and privileging issues as they ariseDemonstrated success in handling large volumes of work.Ability to organize, prioritize, and accomplish tasks within established timeframes.Demonstrated proficiency utilizing reference materials & official documentsEligibility CriteriaAny Graduate (Arts/science/commerce/business) with/without experience in US health care domainTyping speed to be >25 Words/Minute & Accuracy of 90%Decent communication skills (Written & verbal)Flexible to work in day & Night shifts.Aptitude test scoring of 90% and aboveHow You’ll GrowAt HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.Why UsWe are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employeesOur company is extremely diverse with 165 nationalities representedWe offer the opportunity to work with colleagues across the globeWe offer a virtual-first work environment, promoting a good work-life integration and real flexibilityWe are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique sparkWe offer comprehensive benefits for all employeesWe are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respectEquality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.Address:-04th Jan'24 to 7th Jan'24 walk-in interview directly .Contact person: Dhivakar & HarishPlease find below the venue for Walkin in Madurai.2nd Floor Meeting room,HCL Technologies,120 Feet road,Opposite to Mattuthavani Bus stand,Madurai - 6250007.Request to please walk-in directly above address along with Updated resume.Thanks,Dhivakar SHR -TAG