AddressDepartment: Tech COO Domains Enterprise Service Management
Division: Technology
Location: Bengaluru
About the role
Role Type:Customer Service Lead – Command Centre
Shift Schedule: The role required working in 24X7 shift
- Taking full ownership core IT operational processes and their execution whilst maintaining customer satisfaction through continued customer feedback
- Understanding support team functions and structures
- Understanding infrastructure and application operational requirements
- Supervising and managing teams to create a collaborative work environment that enables effective and efficient teams
- Provide assistance and training/education to less experienced staff, and develop continuous improvement and self-learning to keep abreast with technological changes
- Collaborate with other teams to achieve sprint outcome & Dependency tasks as per the PI planning
- Identify opportunity to improve services offered by CC
- Ensuring customer needs and requirements are met within service level agreements
- Evaluating and prioritising workloads to ensure the appropriate handling of core IT operational processes and their execution
- Provide personal development and performance reviews of team members
- Provide coaching and development planning on topic expertise and personal development by promoting a continuous development culture
- Recognises and develop top-talent and proactively manages under-performance
- Active role in expertise sharing across the organisation
- Seeks expertise and insights from others to grow
Experience in strategic IT Infrastructure and Application Service Delivery, Program Management, Service management and IT Governance
Hands-on experience in 24X7 service operations.
Ability to manage operational risks & Delivery risks
Excellent influencing skills at all levels.
An effective communicator with exceptional relationship management skills and adept at leading global teams.
Known for Getting Stuff Done – I effectively synthesise multiple sources of information and leverage a broad network of connections to relentlessly prioritise and execute
A team player – I know we only win if we all win. I recognise and value the different perspectives and skills my squad mates bring. It is not about being a hero but jumping in and contributing to the successful delivery of our mission
A collaboration champion – I champion collaboration and builds the expertise, capabilities and engagement of team members that are embedded across multiple squads
The customer’s greatest fan –I demonstrate a thirst for better understanding the customer, defines the problem and develop solutions through their eyes
A knowledge junkie that does stuff with it – I actively seek out market trends, leading practices and innovations in Domain area and rapidly maximise their relevance and opportunity for the organisation
Have a good ol’ dose of professional humility – I actively and visibly asks for feedback and role models discussing failures and weaknesses in the interest of learning
A Problem Solver - I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills –
Customer coaching mindset
Leadership experience
Role models a strong customer focus, preferably with retail experience
Enjoys working in a collaborative team environment
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative and keen to try new things i.e. new technologies
So, why join us?
here’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers
Job Posting End Date
19/01/2024, 11.59pm, (Melbourne Australia)
