Address
Form of workTitle: Customer Relationship Manager
Location: Agra
Experience: 8 to 15 Years
Job Description:
We are looking for an experienced and customerfocused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager you will play a pivotal role in fostering positive relationships with our customers ensuring their satisfaction and driving customer loyalty. The ideal candidate should have a proven track record in Customer Relationship management excellent communication skills and a passion for delivering exceptional customer experiences.
Roles and Responsibilities:
1. Customer Engagement:
* Build and maintain strong positive relationships with customers through regular communication and engagement.
* Proactively reach out to customers to gather feedback and address concerns.
2. Customer Satisfaction:
* Monitor and assess customer satisfaction levels through surveys reviews and direct interactions.
* Implement strategies to enhance overall customer satisfaction and loyalty.
3. Issue Resolution:
* Act as a point of contact for customer inquiries concerns and escalations.
* Work closely with internal teams to address and resolve customer issues promptly.
4. Upselling and Crossselling:
* Identify opportunities for up selling and crossselling of products or services to existing customers.
* Collaborate with sales and marketing teams to implement targeted campaigns.
5. Customer Retention:
* Develop and execute customer retention strategies to reduce churn and increase customer lifetime value.
* Implement loyalty programs and incentives.
6. Communication:
* Communicate product updates promotions and relevant information to customers.
* Provide clear and timely information to customers regarding their inquiries.
7. Documentation and Reporting:
* Maintain accurate and detailed records of customer interactions and transactions.
* Generate regular reports on customer satisfaction and engagement metrics.
8 to 15 years of experience in Customer Relationship management roles .
Job Type: Fulltime
customer satisfaction,customer retention,Customer Relationship management,communication,issue resolution management,management,cross-selling
