Address- We are looking for a Senior/Lead Content Operations Specialist with a keen eye for detail, good command of English, possessing the ability to write and edit grammatically error-free content. The candidate will work with hotels to understand their requirements and process modifications to content for the website their most important online marketing channel.
- The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers.
Experience : 3 to 6 years
Responsibilities: Develop an in-depth understanding of all features of Simplotels content management system, and conduct training sessions for large clients to effectively leverage the use of our CMS.
- Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat. - Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.
- Drive and oversee the allocation of work assignments and timely delivery of the same. Prioritize and manage several open issues simultaneously, operate & drive multiple projects internally. Perform quality checks on the teams tickets to improve quality.
- Create SOPs, manuals and checklists, and document product knowledge in detailed steps. - Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).
Required Skills: - A keen eye for detail and the ability to scrutinize for quality. - Excellent written and spoken English.
- Ability to modify (write and edit) content.
- Basic understanding of the hotel and the travel industry. - Basic technical skills to work with content management systems - Knowledge & understanding of the best SEO practices.
- Ability to work with customers large and small. - Ability to collaborate within a team and with cross-functional departments. - Ability to manage time and hit deadlines. - Any bachelors/master's degree (preferably Journalism & Mass Comm), with English as the first language
