Content Designer

Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you?  If so, read on!
Your Role and Responsibilities
The cloud is not just about new apps or existing ones, on-prem or off-prem, IaaS or PaaS. It’s about bringing all of this together to move cloud into the core business of modern enterprise. IBM Cloud is a platform built to help companies drive pervasive transformation. We’re looking for a candidate with a strong technical background and the writing background to deliver a high-quality content experience.

As a Content Designer, you will work alongside your team documenting new features for existing services, improving existing documentation, and managing feedback loops with customers. As an IBM Cloud Content Designer, you own your content and are responsible for delivering documentation that helps our customers successfully implement IBM Cloud services. You will collaborate with designers, SMEs, and product managers to understand our customers’ needs and work closely with our software engineers to understand the services. You will also work with other Content Designers and content strategists to improve your writing and grow professionally.

Responsibilities

• Deliver accurate customer-facing content on time and with high quality. This might include embedded assistance, documentation, blog posts, videos, tutorials, or API/SDK/CLI/Terraform reference docs. 
• Work closely with development, design, marketing, and product management supporting the design and delivery of new features

Required Technical and Professional Expertise

• Minimum 8 to 14 years of experience in content design domain
• Proficient writing skills; even stronger research skills
• Capable to synthesize information from a multitude of resources and pull all relevant information together into a comprehensive deliverable.
• Solid knowledge of writing embedded user assistance
• Working knowledge of markup languages, such as DITA or XML, or in Markdown
• Experience in creating topic-based information that meets audience requirements
• Knowledge of Agile or continuous delivery development environment
• Knowledge of version control or CMS systems, or Git
• Ability to work independently, while maintaining an extremely strong sense of responsibility and commitment to teamwork
• English: Fluent

Preferred Technical and Professional Expertise

• Knowledge of cloud concepts and technologies
• Experience creating conversational style writing
• Knowledge of Markdown, HTML 5
• Knowledge of GitHub
• Experience documenting APIs, SDKs, CLIs
• Basic programming experience in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node