Contact Center-International Voice Process

Dear Candidate,
We are conducting walk in interview in Bangalore & Hyderabad location  on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .

Bangalore Venue Details :Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru 560076

Hyderabad Venue Details :
ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana 500081

Job Details :
Job location : Bangalore & Hyderabad
Job Type: Permanent
Exp: 0 to 3.5 yrs
Qualification : Any Graduates / 10+ 2( with experience)
Job timings : 24/7 Rotational shift
JOB Description:
·         Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions

·         Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction

·         Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions

·         Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

·         Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities

·         Advising, communicating, empathizing, resolving conflict and responding sensitively to clients

·         Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

·         Recognize and adjust support approach to accommodate all levels of customer’s experience

·         Communicate positively with team members, customers, and other partners.