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Form of workWe are on the lookout for an organized Bgl - BPO - Contact Center Manager (Sales) to join our awesome team at Yugn in Bengaluru Karnataka
Growing your career as a Full Time Bgl - BPO - Contact Center Manager (Sales) is a terrific opportunity to develop relevant skills.
If you are strong in planning, cooperation and have the right drive for the job, then apply for the position of Bgl - BPO - Contact Center Manager (Sales) at Yugn today!
Profile: Contact Center Manager (Sales Process) Sector: Insurance Location: Work from Office Only - Bgl (Domlur) Experience: 8 - 12 yrs. Salary: Up to 14 lacs CTC + Incentives Shift Details: 10.00 am to 7.00 pm; 6 days working, 1 Rotational Week Off Requirements Must have managed a team of AM/DM and TL of Outbound sales/Telesales Should have managed a span of 80 - 100 headcount Should be comfortable with doing field visits Experience only in Telesales/Outbound sales to be considered Ability to handle sales pressure Very good finance and accounting skills Problem solving, analytical bent of mind Excellent verbal and written communications skills Strong external and management reporting skills Action Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, standing along and Directing Others Description Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients. Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities Managing day to day Sales targets (B2C Sales) Responsible for following agreed governance model, escalation & communication plan To ensure team members achieve agreed standards in relation to their job assignments. To ensure training of new staff on the corporate policy rules to be adhered to To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules To monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they can manage their teams better Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Desired Skills Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Insurance (Health/Life/Travel) Sales Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to share operational improvement and take action with other teams Ability to manage projects to improve employee performance Ability to lead employees on their team to performance of the Performance Criteria Benefits Endless growth opportunities GMC- Group medical coverage Gratuity is paid as per applicable law which is over and above total offered CTC
Benefits of working as a Bgl - BPO - Contact Center Manager (Sales) in Bengaluru Karnataka:
● Learning opportunities
● Advancement opportunities
● Advantageous package
