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Form of work Job Description : As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house Contact Center system.
You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product customisation as well as server management and maintenance.
Your primary responsibilities will include setting up necessary processes, documenting processes and ensuring adherence to them, monitoring SLA and quality metrics, reviewing incident reports, and...
