AddressWhat You’ll Do
Cisco Managed Services group seeks a Technical Consulting Engineer with expertise in Routing & Switching, Cisco Viptela SD-WAN, Meraki SD- WAN with hands on experience in one of the following - Cisco Wireless / DNAC / SD-Access / Thousand Eyes. As a Technical Consulting Engineer you will gain hands-on experience and the ability to earn industry-leading certifications. You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customers' toughest problems, ensuring that our customers get encouraged business outcomes, providing an outstanding customer experience. All CMS team members are encouraged to add value in the following areas:
- Manage Day1 or Day2 Operation issues by setting expectations and meeting expectations to achieve the highest level of customer happiness.
- Accountable for sophisticated Incidents & Technical Escalations.
- Understand and meet customer agreements (SLO/SLA/commitments).
- Ramping up team with facilitate technical training and Proving support to lower tier engineer as a when needed.
- Engagement in ITIL framework (Event, Incident, Change & Problem) Management.
- Collaborate with peers and multi-functional teams like TAC / BU / AS and
- Teamwork / Interlocks synch ups with technical leader to drive automation, innovations & technical Initiatives
- Documentation & Creating SOP/MOP for standard methodologies for team scale up.
- Flexibility in working hours to work in a 24x7 environment.
Who You’ll Work With
CX is a team of outstanding technical guides whose #1 focus is to deliver premier customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
As part of the Cisco CMS organization, you will be part of a multifaceted, fast paced and encouraging team, where you’ll learn and grow as you run the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unusual insight into the IT services industry all the way from pre-sales to day 2 support, passionate about some of Cisco’s key customers.
Who You Are
Required Technical Skills/Qualifications
- Authority level knowledge in foundation enterprise Routing (BGP,EIGRP,OSPF, ISIS, DMVPN and IPSec etc.)
- Expert level knowledge in foundation enterprise Switching (STP, VTP, HSRP, VRRP, Trunk Protocol, Stack etc.)
- Authority level knowledge & Troubleshooting on Cisco IOS,IOS-XR, IOX-XE & NX-OS platforms devices
- Advance level knowledge of Cisco Wireless
- Advance level knowledge of Viptela SDWAN OR Cisco Meraki
Required Professional Qualifications
- BE/BTech degree with 10+ years of related experience in IT industry
- Minimum 7 years of Enterprise Network troubleshooting experience in customer support. (R&S, Cisco Wireless, Viptela SDWAN OR Cisco Meraki)
- CCIE ENCOR with hands-on experience required
- Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
- Hard-working with the curiosity to learn and work in a fast-paced changing environment
Preferred Technical Skills/ Qualifications
- Knowledge of Cisco SD-Access (DNA Centre, ISE etc).
- Knowledge of Service Provider technologies (MPLS, LDP).
- Knowledge of Scripting languages like Python, Ansible etc
- Knowledge of ThousandEyes
- ITIL Knowledge desired
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
