AddressWhat You’ll Do
- Validate technology design, software releases, new Cisco technology solutions for projects/accounts to accelerate customer outcomes
- Build customer simulations in test labs to resolve/validate sophisticated problems& compatibility issues
- Understanding of product level architecture. Ability to apply Cisco Networking Design standard methodologies in Validation Scenarios.
- Write effective test cases and /or scripts based on customer test environment and requirements.
- Raise defects, liaison with Dev engineers and drive issues resolution.
- Review test plans and design changes related to area of responsibility.
- Apply field concepts to system tests. Have a working knowledge of customer deployments and able to map it to the feature
- Tackle complex, multi-functional issues that cross many technologies in Core and Edge networking
- Create traffic profiles with 3rd party test tools such as Ixia or Spirent.
- Create and deliver customer collateral, portals, documentation and knowledge transfer
- Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals
- Play the role of an individual contributor
Decision Making / Impact
- Decisions impact the quality, efficiency and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams
- Ability to understand and communicate project scope and map it to customer business goals and objectives
Role and specific responsibilities
- Work extensively with customers along with appropriate internal and external partner (e.g. Cisco account teams, partners) on the validation strategy /deployment/optimization of Cisco services and solutions
- Create, review and approve project work e.g. Detailed test plan (DTP), Joint Test plan on record (JTPOR), End of Test report(EOTR) etc.
- Identify avenues for automation ideation; automate test cases as per requirements and wherever we have identified opportunity, implement automation idea for delivery perfection and efficiency
- Proactively recognizes and flags problems; understands the impact and implication of the problem; works with others to resolve problem.
- Able to learn new tech/products quickly, without the need for formal training, and becomes contributing member of new team in short amount of time
- Mentors junior team members
- Takes actions that go beyond job requirements in order to achieve goals/objectives.
Who You’ll Work With
· CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
Expertise
- Typically requires BSc Computer Science or equivalent plus 6-8 years of relevant work experience. Advanced degree strongly preferred.
- Knowledge of software programmability (Python/ansible/Rest APIs), automation, orchestration and/or virtualization is desired.
- Demonstrable experience in Installation, Configuration and troubleshooting of Cisco Routers and switches.
- Expert & Professional level Cisco certifications like CCIE, CCNP are highly desired.
- Excellent written and verbal communication, interpersonal and presentation skills. Ability to function in ambiguous circumstances. Possesses customer consulting skills including ability to establish relationships with customers, engineers, managers level & above.
- Strong understanding ,experience & expertise on minimum one technology areas mentioned below
ENT & Service Provide Technologies
- Experience in product lines like ASR1K, ASR900,CRS,ISR1K, ISR4K, ASR9K, NCS500,NCS5500, NCS5700, 8000 series routers , Cat9K, Cat8K, Cat6K series switches
- Deep technical knowledge and understandings like BGP, OSPF, ISIS, IPv4/IPv6, MPLS, Multicast, Traffic engineering ,Security, QoS , HSRP, VRRP, VLAN, VTP, STP, RSTP, MSTP etc.
- Experience on wireless and security products & technologies is highly desired
- Experience on Cisco SDWAN & SDA technologies is preferred
- Data Centre Technologies
- Strong Nexus 2K/5K/7K/9K platform knowledge and hands on experience
- Has knowledge and experience in overlay technologies VXLAN, BGP EVPN, OTV, LISP.
- Good experience on Cisco ACI technologies and concepts
- Experience in designing data centre solutions from traditional DC standalone Nexus design to VXLAN Fabric based SDN solutions leveraging Single-Site Fabrics, ACI Multi Pod & Multisite Fabric architectures
- Cisco Mobility Technologies
- Technical Expertise in Mobility Technology Domain with Demonstrated Expertise in one or more of the following areas – 2G, 3G and 4G LTE Mobile Packet Core networks
- Experience in configuration and troubleshooting in Cisco ASR 5K based GGSN & SGSN
- Knowledge of 5G Evolved Packet Core network integration and testing is desirable
- Experience in planning, preparing details test plans for Mobility Solutions.
- E2E integration and testing of Container EPC(MME, S/P-GW-C and S/P-GW-U) would be added advantage
- Sound knowledge of signalling flows and protocols like GTP, DIAMETER, S1AP, NAS, SIGTRAN, CAMEL, BSSGP and RANAP
- SP-Cloud Technologies
- Hands-On Experience in SP-Cloud Architectures such as Openstack, VNF’s, Network Services Orchestrator(NSO), Elastic Services Controller(ESC)
- Exposure to Micro services architecture
- Experience in NetConf, Yang Modelling, Tail-f/NCS/NSO
- Hands-on experience with traffic generator tools like Spirent and Ixia is mandatory
- Ability to troubleshoot, own and resolve issues and problems during validation
- Proven ability to document appropriate technical information to serve as base for training, technical operations run books and knowledge objects.
Leadership / Autonomy
- Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
- Mentor and develop others. Involved in strategic projects with high visibility. The emphasis is on complexity, active participant/initiator and leader.
- Takes ownership for team initiatives and then drives ongoing evaluation and success
Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking for a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco
