Lucknow

4.5-8 Years

INDIA

Job description6-8 years of relevant experience in Windows and VMware administration. VMware Administration: Perform installation, configuration & administration tasks of VMware ESXi platform.Hands on experience with the following skills: ESXi vCenter DRS vCOps / vROps Raw devices SDDC SDDC NSXProcess Awareness: Change Management Incident Management Problem ManagementWindows SYSTEM Administration: Perform system administration tasks (Responding to OS alerts, Patching, troubleshooting issues related to both OS & HW, troubleshoot performance issues) on windows systems with Windows 2012,2016 & 2019 versions. MS cluster service (failover cluster) installation, configuration & troubleshooting. Print Server administration Vendor co-ordination for HW & SW issues for break fix and root cause analysis. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

B-Tech

1

DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

1317972BR