Address Job Description:
The Collections Specialist is responsible for collections management for a specific customer portfolio. The position will include analyzing and following up on outstanding accounts receivable dollars. This will include, resolving customer billing problems, cross-functional communication related to disputes, and answering customer emails and voicemails. The focus of the role will be to increase cash collections, reducing accounts receivable delinquency, and distribute customer disputes and/or questions which impact collections. The role is also expected to handle mid-to-large size customer accounts which may include complex issues.
Key Duties and Responsibilities:
- Research and identify issues attributing to account delinquency and resolve them by working with the customer as well as internal groups and system research. Surface root cause issues and areas for process optimization to leadership
- Reviewing open affiliate and mid-level accounts for collection efforts
- Reviewing open accounts for collection efforts based on a specific customer portfolio.
- Communicate with customers via email during non-operating hours
- Making outbound collection calls in a professional manner while keeping and improving customer relations during hours of operations.
- Responsible for answering the AR phone line to resolve issues and collect payments
- Send out copies of open invoice aging’s and copies of invoices upon request
- Update the collections portal with customer statuses daily
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Independently research and resolve low-to-mid complex level customers matters
- Provide reporting to superiors on collection efforts, efficiencies, and results
- Collect customer payments in accordance with payment due dates
- Identify issues attributing to account delinquency and discuss them with management
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
- Other duties as assigned
Desired Experience and Qualifications:
- 2-5 years of Accounts Receivable/Collection’s experience in a fast-paced environment, including interaction with an enterprise customer base
- Detail orientated and task-driven
- Strong communication & problem solving required
- Ability to work independently and to adapt to a fast-changing environment.
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.
