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As the part of Business Support Management team, you will spend every day defining, refining, and delivering our commitment to meet the needs of our global business. Demonstrating keen attention to details as well as delivery of best practices, you will leverage a deep understanding of Application needs for Corporate and Investment Bank teams, knowledge of different platform to submit Application Requests and an interaction with Onshore team to provide excellent client services. If you are intellectually curious and have a passion and enthusiasm to work with an active and challenging environment, you may be the perfect fit for our team.
Job Summary:
As a Team Member in Specialist Services, you will be responsible to perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. The role provides an opportunity to interact with global onshore teams to maintain collaboration and their subsequent execution.
Job Responsibilities:
- Oversight to identify, work through the migration of tasks from onshore to offshore and their subsequent execution.
- Perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements.
- Creating and managing procedure documents for all the process under the scope of team.
- Partner with onshore teams to ensuring all the rules are updated on a timely basis in line with audit/compliance requirements.
- Taking full responsibility /ownership ensuring all the deliverables of the assigned processes are met on time.
- Create reporting to identify and monitor determined KPIs for activities undertaken.
- Manage and execute additional validation/control processes as per documented procedure.
Required qualifications, capabilities and skills:
- Requires high attention to detail while multi-tasking and working to target volumes.
- Demonstrated control/process improvement focus.
- Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly.
- Able to work effectively under pressure and in a rapidly changing environment to meet deadlines.
- Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
- Comprehensive training will be provided on the Specialist Services team responsibilities and procedure. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out.
Preferred qualifications, capabilities and skills:
- VBA/Macro skills will be an added advantage but not essential.
- Bachelor’s degree (or equivalent experience)
- Proficiency in Excel, PowerPoint, Word
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
