Captain - Food & Beverage

We are seeking a dedicated and experienced Food and Beverage Captain to lead our dining service team. The ideal candidate will play a crucial role in ensuring exceptional customer experiences, coordinating service activities, and maintaining high standards of quality and efficiency in the food and beverage department. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering outstanding service, we invite you to apply for this position. Â Responsibilities:

1. Service Coordination:

• Oversee and coordinate all aspects of the dining service, including restaurant, banquet, and event operations.
• Ensure a seamless flow of service by managing reservations, seating arrangements, and guest preferences.

1. Team Leadership:

• Lead and motivate the front-of-house staff, including servers, hosts, and other service personnel.
• Provide training, guidance, and feedback to enhance the teams performance and guest satisfaction.

1. Guest Interaction:

• Interact with guests in a courteous and professional manner.
• Address guest inquiries, concerns, and special requests promptly and effectively.
• Monitor guest satisfaction and take proactive measures to ensure a positive experience.

1. Quality Control:

• Monitor and maintain high standards of food and beverage quality, presentation, and service.
• Conduct regular inspections to ensure cleanliness and organization in dining areas.

1. Menu Knowledge:

• Possess a comprehensive understanding of the menu, including ingredients, preparation methods, and specials.
• Provide recommendations and descriptions to guests, promoting upselling when appropriate.

1. Ordering and Inventory Management:

• Collaborate with kitchen and bar staff to manage inventory levels and order supplies as needed.
• Monitor and control portion sizes and waste to maximize cost-effectiveness.

1. Training and Development:

• Conduct ongoing training sessions for staff on service standards, menu knowledge, and customer service skills.
• Keep the team informed about changes in menus, promotions, and policies.

1. Event Coordination:

• Coordinate with event planners and banquet staff for special events and functions.
• Ensure smooth execution of catering services for events held within the establishment.

1. Adherence to Standards:

• Ensure compliance with health and safety regulations, as well as company policies.
• Uphold and reinforce hygiene and sanitation standards throughout the food and beverage areas.

• Proven experience in a supervisory or leadership role within the food and beverage industry.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of food and beverage operations, including service techniques and industry trends.
• Familiarity with POS systems and reservation platforms.
• Ability to work in a fast-paced and dynamic environment.
• A customer-centric approach with a commitment to exceeding guest expectations.

Skills: Event Coordination, Multitasking, Interpersonal, Leadership, Communication, Organizational, Training And Development, Food And Beverage, Quality Control, Dynamic, Supervisory, service coordination, Team Leadership

Experience: 0.00-2.00 Years