Business Analyst ( Healthcare)

Job Description:

• Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported technical issue
• Advocate for both customers and Application support team
• Work closely with global customers having captives in India
• Take ownership of expanding internal and external knowledge base via tech notes and customer-facing articles
• Work closely with Customer Success to ensure customer satisfaction.
• Work closely with the Implementation team to support customer integrations as needed
• Work closely with Team Lead and Product teams to assist in code defect resolution and fulfill enhancement requests
• Handling all case escalations from Service Desk Analysts, working at a more technical level
• Creating and maintain batch jobs for Administration activities like user management, recycle, testing & deployment of batches
• Running test queries, database scripts, changes, workflow changes, standard reporting & build understanding of customer product/platforms and partner integrations
• Should be able to guide and alert the implementation teams on healthcare rules and mandates that are happening at NIST/CMS/Medicaid/Medicare/DEA/NCPDP HealthCare regulatory, compliance/State and Federal healthcare laws
• Decision making and should be able to judge if the changes at these regulations are applicable to our healthcare portals or can be ignored.
• Exposure on telehealth laws, cross state regulations, mandates, rules and regulations at DEA

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 6+ years of industry experience that includes healthcare IT, Clinical information system, EHR/EMR systems and healthcare operations
• Experience in successfully implementing or supporting any EMR, EHR or any other complex health provider systems
• Ability to address Client’s immediate L2 application-support needs through focus on Incident remediation, Incident triage and escalation, support requests, technical administration, and day to day management of application
• Ability to take ownership of customer issues and see problems through to full resolution.
• Ability to diagnose, troubleshoot, and identify solutions to reported problems by following documented processes and workflows provided by L3 support team, vendors, product management
• Ability to identify potential product/platform bugs and escalating to the appropriate product/platform or L3 support teams
• Knowledge and understanding of US Healthcare Provider market and its business operations