Address- Business Planning & Shareholders governance
- Anchor LRP (Long Range Plan) and AOP (Annual Operating Plan) end to end : in terms of strategy, data analysis, research support, theme ideation, key strategic drivers and event planning
- Prepare CEO related content for strategic meets and Quarterly Board Presentation
- Driving key needle movers, strategic initiatives and actionable for various department business reviews
- Managing all Monthly Shareholder Business Reviews and Managing Shareholder expectations & interactions
- CEO Direct Report Review, Strategic initiatives
- Arrange regular reviews of CEO direct reports, relevant skip levels and key strategic initiatives/projects (All departments)
- Content preparation for all CEO External engagements like Life Council, IIM Sambalpur, Christ Lavasa, IIB ,IRDAI & media houses
- Timely tracking and optimize the business reports on regular intervals, that are critical for the business through Qlik Sense (Dashboard)
- Metrics Management
- Define metrics for all key initiatives impacting business
- Track & report movements in metrics on a regular basis to CEO
- Monthly key sales related requirements from HO to be documented and closed
- Customer complaints marked to CEO
- Gather all necessary information complaint description, and relevant supporting documentation
- Analyze customer complaints marked to CEO
- Doing root cause analysis & making sure preventive measures are implemented
