Address Role:
TM Outsourcing QA
Position Title:
Assistant Manager – Outsourcing QA
Department:
Quality Assurance
Grade/Level
M1
Reporting To:
Senior Manager – Outsourcing Quality
Organisational Chart :
[Text Box]
Key Purpose of the Job (Position Summary)
The incumbent is responsible for supporting the Implementation & adherence of Quality management system by all outsourcing partners by ensuring the process & product quality thereby improving the customer satisfaction.
KEYPERFORMANCE AREAS
- Ensure implementation of QMS at respective outsourcing partners
- Ensure the Process and Product quality at all OS Vendors
- Adherence to Audit plan
- Reduction of ND at Outsourced vendors
- Reduction of Premature Claim at Outsourced Vendors
- Timely resolution of customer complaints
- Ensure implementation and completion of QIP projects at identified vendors as per plan.
- Ensure BIS certification of new SKU's and its renewal.
- Handle mould management in OS
- Participate in review of New Product Development at Outsourced vendors at respective gates
KEY ACTIVITIES & RESPONSIBILITIES
Planning
- Participate in ensuring implementation of the quality policy for the outsourced units, and ensure effective implementation of the same
- Guide the outsourced units for ensuring organization wide quality standards and internal process controls are implemented
Quality Systems
- Responsible for establishing process controls and systems for effective monitoring and improvement in quality levels at the outsourced units
- Support the implementation of quality systems and customer specific standards at the outsourcing partners’ end and monitor compliance to the same
- Identify areas of new defects and premature failures and take corrective actions
- Plan and conduct regular system/process audits at the outsourcing partners’ end for products, process and systems
- Maintain and ensure adherence to systems, controls and documentation procedures
- Ensure standardization of quality systems, in and periodically validate the systems and processes to ensure effectiveness
- Ensure various certifications and approvals are obtained by the outsourced units by effectively working to fulfill the requirements of certification agencies and customers
- Coordinate with Technology and R&D for support for the outsourced unit
Quality Processes and Inspection
- Ensure that tests and procedures are properly understood, carried out and evaluated by the inspection team and that product modifications are investigated if necessary.
- Identify non-conformances in the process and take corrective steps
- Ensure compliance to inspection schedule for raw materials and finished goods.
- Coordinate with external quality surveyor for inspection.
- Visit OE customer units to check samples and identify quality issues and provide feedback to the outsourced unit
- Define test norms and plan for testing (and retesting if required) at various labs and at the Outsourced units
- Provide inputs to the outsourced partners to set up the required testing facilities
- Monitor tests results to identify deviations and provide inputs for corrective actions
- Evaluate the technical competence of the outsourced units identified for Testing and ensure
Outsourcing partner Evaluation & Development:
- Assess vendor capability by auditing vendor processes and systems, plan for trial lot and check vendor performance
- Certify the vendor if the quality parameters are complied with
- Plan and initiate annual vendor evaluation process by reviewing compliance on quality and processes
- Facilitate implementation of quality standards at the vendors’ ends and assist them with Quality Certifications
- Visit / Audit suppliers to identify the opportunities for improvement in quality for the OS business
- Evaluate the Outsourced unit performance on a monthly basis on parameters like delivery, customer feedback, etc. and provide feedback and guidance to the suppliers for improvement
- Ensure timely implementation of quality standards and renewal of Quality Certifications for the outsourced units
Customer Complaints:
- Seek inputs from Customer Service team on quality of products from the outsourced units
- Analyze complaints and issues on quality of products from the outsourced units and take corrective/ preventive action
- Analyze premature claims and take necessary actions to address the same
- Support implementation of QIPs at the outsourced units based on feedback from customer complaints
Education and Experience Required
Education:
B.Tech./ BE degree, with relevant certifications in Quality Systems and Standards
Experience:
3 - 6 years
