Address
Form of work
SalaryLiaison between sales teams and other functional groups such as Product Management, Sales Systems, and Commercial Operations.
Ensure that the Service Level Agreements (SLAs) are met in accordance with business goals.
Uses pre-established procedures and guidelines to respond to requests from internal sales representatives via phone, web, and email.
Document and track status of inquiries and coordinate appropriate responses with a customer centric approach.
Develops and fosters alignment with sales team members as needed.
Utilizes CRM systems and other applications to manage and assist sales teams with pre-sales support.
Promotes team environment by assisting with training and development of novice employees to enhance skills and abilities in performance of their duties.
Works with Sales Rep or partner to prepare direct to Citrix price quotations, complete order sheets, and verify accuracy of each line item.
Works with Sales Rep to create and assist in the preparation of sales exceptions in Salesforce.
Support inquiries for various Citrix product lines, programs and promotions.
Adhere to existing operational processes for handling escalations and other follow up scenarios.
Provide accurate resolution along with the correct cause of the issue.
Connect directly with Citrix sales personnel and build effective working relationships while solving their issues.
Raise process and system improvements to improve the user experience.
Develop clear standard operating procedures to be utilized across the team.
Qualifications (Knowledge, Skills, Abilities)
Excellent communication skills with strong relationship building skills.
Ability to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
Intermediate level of expertise using Salesforce and CPQ
Must possess excellent verbal, written, telephone communication, and analytical skills.
Ability to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers.
About Us:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.
