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Job Summary:
Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Global Mobility, and Performance Management support to EY member firms. TS provides services to the country, sub-area, areas, and global people teams and other EY stakeholders involved in HR, L&D, and recruiting transactions and associated administration, reporting, and people infrastructure. These services are delivered from our centers in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TS team delivers consistent, high-quality, and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centers.
Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions - delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transitional scope.
The Global Mobility VTH team is responsible for supporting the Regional and Global Mobility stakeholders in helping them build a globally mobile workforce in which every cross-border experience is an opportunity to learn, lead, innovate, to grow. TS Mobility VTH Associate is responsible for assigned HR functional activities of Global Mobility by the established policies, procedures, and service level agreements of VTH whilst providing an exceptional customer experience.
Shift: As per business requirements
Essential Functions of the Job:
Responsibilities:
- Attends to HR mobility-related functional inquiries/requests/activities as assigned (including inquiries or requests via telephone or email) by established policies and procedures
- Ensures all tasks/projects are processed, documented, and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
- Ensure all-new process updates are incorporated while completing activities/projects
- Respond to customer needs and inquiries, exercise good judgment in applying concepts and guidelines
- Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
- Responds to emails and queries promptly
- Prepares and contributes to reporting as directed
- Actively participates and completes the performance management and development plan activities.
- Identify potential areas for process improvements and make recommendations to the Supervisor
- Assists with GDS initiatives and other projects as assigned
- Ensures GDS organizational policies and processes are followed
- Willing/ready to work in variable/rotational shifts
Knowledge and Skills Requirements:
- Good communication, interpersonal, and customer orientation skills; works effectively with the team and with stakeholders(call/e-mails)
- Displays a positive attitude; meets challenges and changes with an open mind, demonstrates a commitment to the job
- Good organization, analytical and problem-solving skills; able to exercise judgment in day-to-day work activities
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Good financial number skills, eye for detail, organizational, analytical, and critical thinking skills
- Excellent computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams)
- Curiosity and motivation to acquire new skills as necessary
- Ability to work within a diverse multicultural team
Job Requirements:
Education:
- Bachelor's degree, preference will be given to those with HR Specialization
Experience:
- Minimum of 1 to 3 years of progressive experience in HR or a related field
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