AddressASSOCIATE CONSULTANT
Bangalore
4.5-8 Years
INDIA
Job Description (Posting).
As a SCCM Engineer and Third Line Support, you will: Expert knowledge of Microsoft SCCM. Experience in Vulnerability management Working with WSUS to deliver Microsoft Patching across the server Group Policy creation and management. Third Line support with in-depth knowledge of desktop/application troubleshooting. Creating and maintaining process documentation. PowerShell and batch scripting. Working knowledge and understanding of ITIL best practice. Thorough understanding of Active Directory, including replication and GPO. Patch Management using SCCM and WSUS Troubleshoot and fix and disruptions on the SCCM infrastructure and able to analyze and suggest/provide improvements Create deployment plans that mitigate risk, minimize conflict, and maximize level of effort Application package development for software distribution through SCCM experience Ability to create custom collections, reports, packages and/or advertisements to support IT vulnerability managementrequests. Improve and maintain client health for the overall SCCM environment.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
No. of Positions
1
Skill (Primary)
EIS-Windows-Infrastructure Apps
Auto req ID
1370475BR
