Assistant Manager Vendor Management

Key Responsibilities

Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role

• Assist customers and requesters to ensure they have a positive customer experience.
• Manage requests ensuring the delivery of high-quality learning/HR services that meet org objectives and customer's expectations for GSK.
• Evaluate potential vendors based on criteria such as price, quality, reliability, and alignment with the company's values and objectives. They may also negotiate contracts and terms of engagement.
• Support the development of enriched P2P related Procurement supplier data, linking together master data sources (ERP, ARIBA Sourcing, ARIBA contracts, external tools) with transaction level detail to enable detailed analysis and generate insights.
• Relationship Management: Building and maintaining strong relationships with vendors is a core responsibility. Vendor managers communicate regularly with vendors to address concerns, resolve issues, and ensure that the vendor's performance meets or exceeds expectations.
• Performance Monitoring: Vendor managers closely monitor the performance of vendors to ensure they meet agreed-upon service levels, quality standards, and contractual obligations. This involves setting key performance indicators (KPIs) and tracking vendor performance against these metrics.
• Cost Management: Vendor managers are often responsible for cost management and cost optimization related to vendor contracts. They may negotiate pricing, seek cost-saving opportunities, and ensure that the organization receives value for the services or products provided.
• Risk Management: Identifying and mitigating risks associated with vendor relationships is critical. Vendor managers assess potential risks related to vendor performance, compliance, data security, and other factors, and they develop strategies to manage and mitigate these risks.
• Compliance and Legal Considerations: Ensuring that vendor relationships comply with legal and regulatory requirements. Vendor managers work with legal and compliance teams to ensure that contracts and agreements meet legal standards and industry regulations.
• Partner with the Data & Analytics team to identify and implement areas of improvement to reporting operations and data processes and ensure efficient operations with the offshore service teams.
• Use SN to resolve problems and identify improvement opportunities.
• Participate in continuous improvement projects and initiatives to enhance the customer experience.

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Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

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