AddressJob Role:
- Manage and deliver the new hire training in the brand/s
- Plan and organize product training in collaboration with product heads, buyers to ensure that the team in store is trained on the product at all times.
- Deliver training to enhance customer service in the stores
- Assist operations in grooming people for growth programs
- Maintain and be accountable for all MIS of training for brand/s
- Monitor the compliance of customer service standards
- Conduct periodic internal customer experience audits
- Coordinate with Mystery Audit Agencies and preparing store audit report & periodic analysis.
- Analyse customer feedback received on internal and external platforms, prepare and execute plans to address the gaps
- Prepare training content for the Learning Management System (LMS) / direct delivery
- Assist Training Managers to administer and manage training across all brands.
- Assist with training delivery where required virtually and face to face
- Facilitate all communication with store team members on all aspects of training
- Attend training along with senior Trainers and assist in training delivery where required.
Required Skills:
Technical:
- Good knowledge of MS Office with a good understanding of excel, word and PowerPoint Ability to maintain all data accurately; good knowledge of data analysis, report writing
Behavioral :
- Good communication both verbal and written
Quick Response, execution focussed
- Good Interpersonal skills
- Creative mind set and digital inclination /orientation
