Assistant Manager, Liabilities Operations-2400000390

RESPONSIBILITIES

• Ensure end to end processing of assigned activities/products in line with agreed SLA & TAT. Activities whilst (Investment, Insurance, Outward clearing under CTS/MICR, ECS Debit & Credit and Transfer transactions.
• Ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self-allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
• Backup for other unit activities such as CASA Account opening, Salary processing, Deceased settlement, WB products- Account Closure, FD processing,
• To comply with regulatory guidelines, country policies, internal process applicable to product in specific & with respect to liability operations.
• Ensure updation of all registers, trackers & MIS on a daily basis.
• Ensure friendly, fast & accurate services to both internal & external customers.
• Record Archival as per laid down process/timelines
• Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries

Strategy

Business

• Processing sanction & disbursals for PL, Mortgage, BIL, LAP products.
• Maintain assigned MIS related activities.
• Effective delegation capabilities which ensure development of subordinates
• Effectively manage PIPs of underperformers.
• Effectively manage team to control attrition to minimum level.
• Identifies and shares best practices within scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes –minimizing non-value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
• Identify and suggest productivity & process improvement through automation / digitization or cost reduction solutions
• In time execution of assigned activities for which job holder is primary responsible.
• Proactive & timely resolution of complaints, queries from stakeholders & escalation of all incidents to appropriate authorities as per reporting framework
• Consistently exceed productivity, accuracy and timeliness norms
• Effective stakeholder engagement to understand and fulfil the needs of internal and external clients
• Commitment to code of conduct

Processes

• Identifies opportunities for process improvements and remove process “bottle necks” .
• Assess process health (through key metrics) & identify broken processes that requires redesign
• Uses customer/stakeholders’ feedback to continuously reengineer processes
• Successfully implements best practices into own team and migrate them to other teams/ units
• Uses customer feedback to continuously re engineer processes using digitization and straight through process approach.
• Work with multiple teams (Technology and Operations) to arrive at the end state process Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures 
• Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends
• Job holder is responsible for error free processing for all financial transactions (ebbs, e-branch, PSGL & other related applications) within self-allotted authorities and after obtaining necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and adverse comments in audit review.
• Timely manner remediate and address root causes as appropriate
• Reduction in customer complaints 
• In support to LM/Unit Manager in maintaining complete health of the unit by proactively identifying areas prone to risk within your unit to ensure NIL Losses 

People & Talent

• Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures 
• Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends 
• Utilize all training opportunities available
• Ensure Discipline including Nil Unplanned Leaves.
• Engagement & healthy Participation in various CSR activities & Contests conducted across levels.
• Ensure sufficient process knowledge to independently perform operations of other two identified desks and must demonstrate proficiency by successfully performing this activity 

Risk Management

• Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key
• Elements of operational risk management Proactively identifies, assesses and mitigates risk issues
• Establishes a clear, well tested continuity plan
• Manages process requirements of risk mgmt. framework
• Ensures appropriate follow through of audit findings

Governance

• Elements of operational risk management Proactively identifies, assesses and mitigates risk issues
• Establishes a clear, well tested continuity plan
• Manages process requirements of risk mgmt. framework
• Ensures appropriate follow through of audit findings
• Ensure compliance to laid out processes and procedures while completing process actions