Assistant Manager - Customer Expereince

Position: AM – Customer Experience

Location: Bangalore, India

Report to: Lead – CX

Customer Experience (CX) Asst. Manager Job Responsibilities:

As an CX Asst. Manager, you will lead the customer experience initiatives and drive across functionss. You will play a key role to build customer centricity culture and ensure operations are customer oriented.

Customer Experience Asst. Manager Job Duties:

• Strong understanding of operations that could impact customer experience in direct/in-direct manner
• Mapping of Customer journey & Focus on Customer experience improvement
• Recommend industry best practices regards to Customer centricity and implement them by coordinating with key stakeholders
• Review customer escalations and help to reduce by addressing the root cause of escalation
• Have to take end to end ownership in building customer centricity culture across customer touch points

Desired Candidate Profile:

• Deep orientation towards Customer centricity
• Minimum 4 years of experience. Up to 8 years
• Strong analytical and problem-solving approach
• Strong Program Management skill required
• Green belt Six Sigma certified
• Preferred industries: Airline, Hospitality, consumer durable, telecom, FMCG, paints etc.

Qualification -Any Degree

Experience - 5+ years

Skills – Customer Experience management, Program Management, Strong Analytical skills

Full time or Part time - Full Time

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