AddressPrime Function:
- Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
- Monitor and supervise service flow in the assigned outlet.
- Any matter which may effect the interests of hotel should be brought to the attention of the Management- Novotel Mumbai International Airport
Key Responsibilities:
Food & Beverage Planning
- To plan & execute the operations of the assigned outlet.
- Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.
People Management
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
- Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
Financial Management
- Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the Director of Food & Beverage
- Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.
Operational Management
- Assist in sales promotion by organizing events and food festivals for the assigned outlet.
- Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
- Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
- Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
- Ensure that the team adheres to the company's uniform and hygiene standards.
- Ensure that quality is maintained in all aspects of the work and as per the standards.
- Ensure to continuously delight the customers by offering trend setting and innovative products and services.
- Handle additional responsibilities as and when delegated by Management.
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
