Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IBM WebSphere MQ & Message Broker Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 1 FUll 15 yrs of education 2 BEBtech
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in IBM WebSphere MQ & Message Broker Administration to accurately define and resolve client issues. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, using your expertise in IBM WebSphere MQ & Message Broker Administration. - Collaborate with cross-functional teams to identify and resolve complex technical issues. - Stay updated with the latest advancements in IBM WebSphere MQ & Message Broker Administration, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must Have Skills: Expertise in IBM WebSphere MQ & Message Broker Administration. - Good To Have Skills: Knowledge of other middleware technologies such as IBM Integration Bus, IBM DataPower, and IBM API Connect. - Strong understanding of IT operations and support processes. - Experience with troubleshooting and resolving complex technical issues. Additional Information: - The candidate should have a minimum of 2 years of experience in IBM WebSphere MQ & Message Broker Administration.