Linux/Unix Tech Support Specialist

Job Description:

This position is responsible for providing 24x7 network operations surveillance and fault management support for AT&T’s IP Server networks and Business Service Application Platforms.

• These networks provide IP-based services, such as DNS, DHCP, Radius, LDAP, and Web Applications to broadband customers in the consumer and enterprise markets.

• Responsibilities include, but are not limited to, the remote monitoring, troubleshooting, and maintenance of UNIX/LINUX servers (Bare Metal and Virtual Machines), operating systems, database servers, storage arrays and networking devices to maintain 99.9%+ uptime in an active production environment.

• Must have the ability to quickly respond to system alarms, troubleshoot, and isolate complex, potentially service impacting conditions that require a broad and in-depth level of technical knowledge.

• The ability to partner with peers and technical support organizations to manage the services, develop technical solutions, and restore services are a requirement of this position.

• Must be able to manage multiple simultaneous troubles including paging out, setting up and managing bridges, and updating management.

• Needs to be a team player and be able to work independently.

• Since this is a 24x7 operations, candidate must be willing to work all shifts, weekends, and holidays as needed.

• Shift work may be rotational or assigned for 3+ months at a time.

• Team members are in Czech Republic, India, Texas, and the United States.

Requirements:

• Unix skills via command line is required, no exceptions.

• Minimum of 2-5 years’ experience troubleshooting complex issues in an operations environment which may include UNIX/LINUX (Bare Metal and Virtual Machines) servers, operating systems (Oracle (Solaris), HP, LINUX), applications, and IP networking troubles.

• Clear understanding of DNS troubleshooting and record provisioning. 

• Must have strong organizational skills, ability to multitask, and strong interpersonal skills.

• Willingness to own issues until problems are resolved.

• Strong written and oral communication skills in English

• Minimum of associates degree or equivalent experience

• Technical Certifications desired.

Working Hours: 

• 3 shift pattern, including night and weekend

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-15535-2Date posted 03/15/2024

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team. Compensation When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team. Compensation When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events