Dare to make an impact?
YOUR ROLE
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
- Consult customers on solutions generating value for their use cases Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the related system
- Work with application equipment to provide solutions to enhance customer adhesive related processes
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
- Reports quality issues / customers claims to relevant parts of the organization (incl. CCMS/ACE)
- Drive customer experience by optimizing automated customer interactions and enhancing F2F/remote customer interactions
- Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
- Responsible for products application / technical training and coaching of field sales forces and customers
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of AE field team or project team members
- Promote internally SBU innovations and best learnings cross accounts
- Minimum 3 years of experience
- Should have a Btech/BE degree into Chemical / Mechanical or Masters in Chemistry/Polymer
- Candidate must be energetic, hungry to grow and a go getter
- Good technical acumen and some knowledge of sales
- Flair for interpersonal relationship.