Address Position Summary
The Analyst, Global Training, will work within Bains global training team to provide technical and functional support to core learning platform Springboard, including system updates, integrations, analysing new functionality and its impact, configuration changes to enable new features. Other responsibilities of this role include measuring learning impact through reporting solutions, drawing insights to influence product decisions, maintenance of technical standards (xAPI and SCORM) in integrations and platform standards audits.
Global training at Bain builds capabilities through a range of learning options including face-to-face experiential programs, apprenticeship, coaching, mentoring, social, virtual facilitation and self-directed digital content. We are actively increasing the use of digital/online learning at Bain including developing the next generation learning content/delivery to complement our award-winning in-person programs.
Essential Functions
Support, configure and administer learning systems, and system upgrades.
Build and maintain deep technical knowledge of all relevant learning platforms and content technology (i.e. LXP, eLearning software, video delivery system, content libraries)
Troubleshoot customer requests raised through ServiceNow tickets and maintain the agreed SLAs.
Conduct regular quality checks to ensure learning technology is fully operational; react quickly and efficiently to customer feedback/requests including troubleshooting or escalation.
Develop test plans, monitor acceptance criteria, communicate new feature releases, and coordinate with vendor/Bains Technology Services Group (TSG) for resolutions.
Test and maintain technical integration with other Bain HR and content systems;
Serve as advisor to global training team for process improvements to global/local system functionality.
Review upcoming product updates from the LXP supplier and identify potential backlog items that may be impacted
Use robust analytics to drive adoption and utilization of Springboard
Audit and maintain all learning records and ensure consistency and quality of all data from learning systems (LXP, Google Analytics); improve analytics over time
In coordination with Metrics and Reporting senior specialist, develop set of regular metrics to support analysis and measurement of self-directed content effectiveness
Analyse learning data and learning dashboards to advise suitable adoption initiatives
Actively promote the learning systems and functionality across general consulting and business function/expert/engine 2 employees globally
Drawing conclusions from data, identifying key trends and making recommendations
Program manage and coordinate technology initiatives within Learning ecosystem
Work in an agile environment to ensure product backlog items are tracked and updated in Trello boards
Supporting the Product Manager with project management activities, providing timely and accurate information
Maintaining plans, records, spreadsheets, trackers and databases
Creating high quality accurate documentation, including meeting minutes
Manage and drive data analysis within the coordination team and communicate to stakeholders
Anticipate risks, resolve issues and initiate corrective action as appropriate
Communicating and presenting insights to diverse audience across the organisation
Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisation
Share frequent progress updates with our team, and stakeholders
Qualifications
BA/BS or equivalent, with strong academic credentials or equivalent experience
Any certification or diploma on learning technologies, system implementation and, learning data analysis
At least 2-4 years of experience with learning or HR technology tools (learning management systems, learning experience platforms, eLearning authoring software, content management systems, etc.); experience with implementations a plus
Expertise in Learning standards including using SCORM, AICC, and/or xAPI for learning data analysis preferred
Reporting tools and experience in analysing large data sets and using the information for continuous improvements
Proficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)
Knowledge, Skills, and Abilities
Experience in computer systems validation, and learning management functional systems domain preferred
Data Analysis Performs data analysis in the context of tracking budget, penetration of trainings, talent
High proficiency with Microsoft Office and demonstrated experience with reporting and presentation tools required
Excellent written and verbal skills and the ability to communicate well with all levels of the organization
Time Management Ability to prioritize set goals and finish deliverables on time
Demonstrates Entrepreneurship Takes initiative, focuses on customers and improves performance
Knowledge of principles, training methods, and techniques for adult learners
Excellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelines
Ability to take the initiative and lead the execution of small projects
Passion for business and learning, intellectual curiosity, and learning agility
Excellent team player and aligned to Bain operating principles
