Address Job Function: Business IT The role:
Key Responsibilities
Qualifications
Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. This includes IT-Infrastructure and Business Applications e.g., Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, ServiceNOW etc.
Key Responsibilities
- Register and resolve all IT related 1st level/2nd level incidents and requests.
- NOC Monitoring.
- Windows Imaging/Reimaging Task (Intune/MEM).
- User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
- Collection and documentation of best-practice/processes and other technical processes.
- Escalation of unresolved or out of team scope tickets to the next level support.
- Ensuring end user satisfaction by providing best in-class customer services.
Skillset
- Should have minimum 3 years of proven experience in 1st & 2nd level support.
- Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish, Portuguese will be add-ons.
Qualifications
- IT Service Desk Analyst must have bachelor’s degree or relevant technical Degree.
- Knowledge and working experience in any one of the following areas and certification will be add-on:
- MS Navision
- Dynamics 365
- SharePoint Online
- PSA
- OneDrive
- Cisco Meraki
- AWS or Azure basics
- MS Teams
What we offer
- A truly global working environment with a strong focus on diversity and inclusion that enables you to work with people of different cultures from all around the world.
- An excellent work-life balance, including flexible working times and remote working options wherever possible.
- A unique SoftwareOne working culture where we celebrate our success by “Work Hard & Party Harder” which includes company parties, social events and team gatherings.
- Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
- Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.
- No formal dress code – dress the way you feel comfortable every day.
