AddressPROJECT MANAGER (OPERATIONS)
EXPERIENCE : 7 - 10 YRS
Role Description :
- The Manager will be responsible for building relationships with clients. Developing strategies for client retention and providing exceptional customer service.
- Interact with other departments including to meet and deliver customer requirements, capture project deliverables and timelines.
- Set functional timelines to meet overall project timeline and manage deliverables to that schedule.
- Meetings with clients regarding the project updates, virtual and f2f. Responsible for handling overall operations.
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress. Handling a team of 4-5 members.
- Set KRA and KPI for team members and performance review.
- Engage with clients in professional manner to achieve customer satisfaction by ensuring escalations.
- Lead entire teams, define goals, communicate with stakeholders, and see a project through to its closure. Present the reports to the management.
Qualifications :
- 5-8 years relevant work experience in after sales, client relations or sales & operations
- Proficiency in spoken and written English.
- Excellent communication and interpersonal skills
- Knowledge and understanding of different business cultures and customs
- Ability to build and maintain relationships with clients, business partners, vendors
- Experience in negotiating and closing contracts
- Ability to work independently and collaboratively with a team
- Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
