AddressAs a Team Leader you will lead a large number of client projects within an internal service center for the UK/US Retirement Practice. You will effectively manage clients, projects, and team members to meet or exceed client expectations. You will work with client teams across the US Retirement Practice.
You will oversee a diverse team of pension analysts and senior analysts and actuaries, providing technical review of work product along with training and performance guidance as needed and act as a people manager, coach, mentor and role model for junior associates.
Performance Objectives:
Clients:
- Deliver superior, consistent project management for assigned clients:
- Develop and manage project plans and budgets involving multiple workflow streams and client teams
- Serve as the day to day project lead, ensuring the progress of the team against established objectives, budget, timeline, deliverables and quality standards
- Serve as primary contact to client teams on delivery of services
- Develop a trusted advisor relationship with client teams through effective communication and efficient, quality execution of projects
- Manage client team expectations and raise appropriate issues to Lead Retirement Consultant
Excellence:
- Perform technical review of work products
- Contribute to the development of new tools and approaches
- Identify opportunities to enhance quality and/or improve processes to reduce costs
Financial:
- Meet billable hours (75%) as described by your manager
- Manage projects and leverage resources to produce quality deliverables on time and within budget
People:
- Build relationships internally and collaborate effectively with client teams in offices across the UK/US Retirement Practice and demonstrate natural ease and effectiveness when dealing with colleagues at all levels
- Serve as mentor and people manager to junior associates on your team
