AddressOur Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Customer Experience Strategy & Operations team is looking for a summer intern. Our team defines business strategies for the 2,000+ person Customer Experience organization, driving the annual planning process and leading high-priority strategic initiatives; and ensures operational excellence, setting OKRs (Objectives and Key Results) and analyzing and reporting on KPIs (Key Performance Indicators).
We are seeking a strategy analyst to develop a high-impact customer experience strategy on a top-priority initiative. You will collaborate closely with our Strategy Manager and will partner with stakeholders across Support Delivery, Business Operations, Product Management, and Customer Data Insights & Analytics. The ideal candidate will be a quick learner, with a strong curiosity that drives them to dig deep to understand the why behind customer actions, and a high comfort-level making data-driven recommendations when there are multiple ways forward.
All 2024 Adobe interns will be ‘co-located hybrid. This means that interns will be assigned to an Adobe office location, but in-office schedules will be flexible and determined by the team. All interns must live in the same state, country, and within commuting distance of their assigned Adobe office so they can be on-site as needed.
What You’ll Do
· Lead experience reviews to map current state customer support journeys – completing mystery shopper research, discovery sessions with cross-functional teams, and interviews with support agents
· Identify opportunities to improve the current customer experience – leveraging available qualitative and quantitative data and conducting best-in-class research to support analysis
· Develop strategy to address identified opportunities with refined or new customer experiences, and gain cross-functional team buy-in and alignment around priority recommendations
What You Need to Succeed
· Currently enrolled full-time in an undergraduate degree program, with an expected graduation date in spring of 2025 pursing a B.S. in Business, Industrial Engineering; or equivalent degree/experience required
· Strong analytical and problem-solving skills with a track record of being outcomes-driven
· Ability to independently analyze and synthesize complex ideas and extract relevant information
· Experience using visual storytelling to communicate ideas and influence stakeholders
· A customer-centric mindset and ability to deeply empathize with our customers
· UX/UI design experience is a plus
· Ability to participate in a full-time internship between May-September
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $38.00 -- $51.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
