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Upwork has partnered with a Multinational technology company focused on enabling digital transformation for the era of an intelligent cloud and an intelligent edge.
Our client empowers every person and organization to achieve more and to continue that mission they need a self-driven Microsoft Outlook Mobile Technical Support Specialist to help solve IT tickets and conduct application testing.
This is a terrific opportunity for professionals who are seeking long-term work with a great team! You get to work remotely (from your home office). If you are an Independent contractor or looking for a more flexible way to work full-time, we want to talk to you!
Job Description
You will focus on:
- Providing quality support for Outlook Mobile with relevant troubleshooting and timely updates to customers.
- Identifying reproducible issues and file bug reports to include concise yet detailed information about issues following the team's bug reporting procedure.
- Staying informed of the latest application builds of Outlook Mobile (versions, changes, features).
- Communicating and cooperating in a multicultural environment on a distributed team.
Qualifications
Your profile:
- Exceptional English written communication skills.
- Extensive experience working as a Technical Support specialist.
- Solid background in providing solutions to IT tickets, which come in through emails/chat.
- Prior experience solving complex technical tickets.
- Strong time-management skills.
Device Requirements:
(a live verification will be conducted to ensure following requirements are met prior to start of engagement)
- Must have either:
- A PC or Laptop with the latest build of Windows Operating system (Preferably Windows 10 or 11 Professional) and latest operating updates installed.
- A Mac Desktop (Mini, Pro, etc) or Laptop with either of the latest two MacOS operating systems (Big Sur, Catalina), including latest operating system updates installed.
- A reliable internet connection with a minimum of 30 Mbps download speed and 5 Mbps upload speed.
- Direct network connections or secured password protected wireless connection. Performing work over a wireless network connection is NOT allowed.
- A webcam and microphone (for identification purposes).
- Minimum 4 GB RAM (8 GB or higher recommended).
- Intel processor or AMD/Apple Silicon equivalent.
- At least 20GB of HDD space.
- Must have either:
- An android phone or tablet device running 5.1 or higher with at least 1GB of RAM and 2GB of free space available. Devices must not be rooted.
- An iPhone or iPad device running the newest two major versions with at least 2GB of free space available. Devices must not be jailbroken.
Additional Information
- Work with a multinational technology company
- Join an incredible team that nurtures your strengths and creativity
- Work from home/anywhere
- Competitive pay
