AddressDesignation: Travel Sales Executive/Consultant
Job description:
As a Travel Sales Consultant at our Online Travel Agency (OTA). Primary responsibility will be to assist customers in planning, organizing, and booking their travel
arrangements. Will work closely with clients to understand their travel preferences and provide expert
guidance to create customized itineraries that meet their needs. By offering exceptional customer
service and utilizing your in-depth knowledge of travel destinations, products, and services, will
contribute to the overall success of our travel company. Responsibilities:
1. Customer Service: Provide excellent customer service by actively listening to customers' travel
requirements, offering personalized recommendations, and addressing any inquiries or concerns
promptly and professionally. 2. Travel Planning: Understand customers' travel preferences, budgets, and special requirements
to create tailored travel itineraries that align with their needs. Offer expertise on popular
destinations, attractions, transportation options, and accommodations to enhance the travel
experience. 3. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert
customers' inquiries into confirmed bookings by effectively promoting travel products and
services, negotiating prices, and closing sales. Utilize the booking system to make reservations
for flights, hotels, transfers, tours, and other travel-related services. 4. Product Knowledge: Stay updated on the latest travel trends, industry news, and product
offerings to provide accurate and up-to-date information to customers. Actively participate in
training programs and familiarize yourself with the OTA's supplier network to offer a wide range
of travel options. 5. Cross-Selling and Up-Selling: Identify opportunities to enhance customers' travel experiences by
recommending additional services, upgrades, or add-ons such as travel insurance, airport
transfers, sightseeing tours etc. 6. Relationship Building: Build and maintain strong relationships with clients to foster loyalty and
repeat business. 7. Documentation and Administration: Ensure accurate and timely documentation of customer
information, bookings, and financial transactions in the OTA's systems. Adhere to company
policies, procedures, and quality standards to maintain professionalism and data integrity. 8. Sales Targets and Performance: Meet or exceed sales targets and Key Performance Indicators
(KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets. Qualifications: High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus. Previous experience in a similar role, preferably as a travel consultant or sales representative. Strong knowledge of popular travel destinations, airlines, hotels, and tour operators. Proficiency in using computer reservation systems, booking platforms, and office software. Excellent communication and interpersonal skills to build rapport with customers and colleagues. The customer-focused mindset with a passion for delivering exceptional service. Ability to work independently and as part of a team in a fast-paced, target-driven environment. Attention to detail, organizational skills, and the ability to multitask effectively. Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required
in the travel industry. Work Experience: 2 years +
Company Location: Rajouri Garden, Delhi
Total Manpower Required: 10
Job Types: Full-time, Fresher
Salary: ₹18,648.77 - ₹31,725.49 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Experience:
- total work: 2 years (Preferred)
Speak with the employer
+91 09212363313
