AddressJoin our Team
About this opportunity:
The Job Role Domain Support Specialist is part of Managed Services deliveries, in line with Ericsson Operations Engine!
This Job Role is responsible for technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.
Organizational – wise the teams are based in the Service Delivery Units, Technical Authority!
What you will do:
- Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
- Focused on improvement of automated recovery.
- Escalation support for Service surveillance and Field service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Typical Interfaces: Service monitoring || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
- Tools & Resources: Managed Services processes and Customer tools
The skills you bring:
- Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
- Hans on Experience of Minimum 5+ years in MW transmission.
- KPI Analysis
- Analytical and synthesis capabilities
- Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment’s
- Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
- Basic understanding and working knowledge of Scripting
- Core and access network performance / configuration parameters and their interpretation and usage.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer.
