Tier 1 Support Agent (Technical Support)  

As a Technical Support Agent (Tier 1), your mission will be to provide excellent customer service to RiseSmart customers and internal employees. Your primary responsibility will be handling support issues from our customers and collaborating with the Technical Support team, development team, and other stakeholders to communicate resolution of issues. You will work collaboratively with other internal teams to identify, document, and escalate emerging issues. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems, while providing an exceptional...