AddressKey Deliverables:
- 2-3 years proven track record related to Telesales, Field operations & Outbound Telesales.
- Belief in outcome & value based selling ideally within Telecom industry.
- Strong business acumen, accomplished at solving business problems, strategic thinking and ability to understand broader business implication of decisions. Promoting a vision that resonates within the organization and with your customers.
- Strong communicator - clearly and persuasively, both verbally and in writing.
- Strong in collaboration - collaborating with all levels of an organization.
- Self-motivated, intellectually curious and resourceful are terms others describe you as.
- Multi-tasking skills to prioritize in a fast paced and dynamic work environment.
Responsibilities & Tasks:
- Manage a team of Telesales executives & field workforce
- Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales with strong list yield and penetration.
- Actively conduct weekly call monitoring to determine performance gaps and provide feedback to individual Supervisors and Telesales Representative.
- Lead and define operational efforts to simplify and enhance the customer experience.
- Partner with Operations to develop and deliver ongoing training for telesales executives which result in strong and effective sales skills bench strength.
- Identify and implement ways to increase productivity and performance of the Center.
- Design and execute programs and practices that motivate and recognize employees.
- Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled.
- Effectively utilize operational processes, data, reports and programs to maximize department, campaign and individual results.
- Interface with other departments to identify and implement process improvements.
- Handle escalations as required within a 24 hour SLA and sooner if required by management.
