Telecaller

Roles and responsibilities

• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Making recordings of all the sales phone calls and sales deals.
• Taking and processing product orders in a professional manner.
• Maintaining the database of the customers on a regular basis.
• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.

Qualification

• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Language Skills: Proficiency in English, hindi, Malayalam and other Indian Language.
• Experienced – Minimum 1 year experience in telecalling field.

Locations: Kochi, Kerala