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Form of workJob Title: Tele-Sales Executive
Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 2 Years
Job Overview:
As a Tele-Sales Executive you will play a crucial role in promoting and selling services through telephonic communication. Your primary objective will be to engage with potential customers, educate them about products/ services. This role requires excellent communication skills, persuasive abilities, and a strong understanding of automobiles and their maintenance needs.
Duties and Responsibilities:
- Prospect and Generate Leads:
- Utilize various sources (databases, online platforms, referrals, etc.) to identify potential customers interested in automobile service packages.
- Call customers and maintain a robust sales pipeline.
- Gather relevant customer information for prospecting .
- Engage with Potential Customers:
- Initiate outbound calls to potential customers and respond to inbound sales inquiries promptly and professionally.
- Understand customer requirements, address their queries, and provide accurate information about our service packages.
- Educate customers about the importance of regular vehicle maintenance and the benefits of our service offerings.
- Product Presentation and Sales:
- Present the features & benefits of our services
- Handle objections and effectively overcome customer concerns to drive sales conversions.
- Close sales by securing service bookings and collecting necessary customer information.
- Maintain CRM and Sales Documentation:
- Accurately update customer details, interactions, and sales progress in the Customer Relationship Management (CRM) system.
- Prepare and maintain sales reports, activity logs, and other documentation as required by the organization.
- Coordinate with the fulfilment team to ensure smooth service delivery and customer satisfaction.
Desired Profile:
- High school diploma or equivalent.
- Min 2 years experience in tele-sales or telemarketing
- Automobile experience preferred but not mandatory
- Excellent communication, interpersonal skills, strong sales and negotiation skills.
- Should be able to understand basic CRM
- Self-motivated and results-oriented with the ability to work independently or as part of a team.
- Fluency in multiple languages (if applicable – English | Hindi | Marathi) is an advantage.
If interested, please send resume to hr@dydindia.com with JD as subject line, Current CTC, Expected CTC, Notice period.
