AddressSupply chain engineering service - Mechanical Engineering
Designation:
Management Level - Senior Analyst
Job Location:
Mumbai
Qualifications:
BE/Diploma in Automobile
Years of Experience:
5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
You will be aligned with our Supply Chain and Operations vertical and help us in the system of organizations, people, activities, information, and resources involved in resolving complex technical queries from dealership. Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time)
- Implement practices to improve operational efficiencies
- Investigate warranty claims & take appropriate decisionBe a process SME and take initiatives to improve team performance
- Diagnose complex automotive claim and support dealer with an effective and quick solution to fix the concern
- Control Module diagnosis as per new technology in Automotive
- Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time)
- Implement practices to improve operational efficiencies
- Investigate warranty claims & take appropriate decision
- Be a process SME and take initiatives to improve team performance
- Automobile/Mechanical Engineer with 3-5 years of experience in Auto industry Excellent written English skill Automobile/Mechanical Engineer with 3-5 years of experience in Automobile industry / Automotive Dealership /Warranty part analysis / Field Engineers / Service Engineers Excellent written English skill
- Strong analytical skills
- Problem-solving skills
- Written and verbal communication
- To maintain quality and service standards of the Technical Assistance Claims processing team in support of the contracted Service Level Agreement.
- Work effectively on Technical Assistance Ticket processing by taking appropriate decisions
- In this role you are required to do analysis and solving of increasingly complex problems
- Your day to day interactions are with peers within Accenture
- You are likely to have some interaction with clients and/or Accenture management
- You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
- Decisions that are made by you impact your own work and may impact the work of others
- In this role you would be an individual contributor and/or oversee a small work effort and/or team
- Please note that this role may require you to work in rotational shifts
