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Form of workJob summary
Work as an IT Technical SpecialistApply technical expertise in ITSupport customers and improve IT products
Job seniority: mid-to-senior level
Responsibilities
• Manage and resolve customers' technical issues• Participate in specialized technical tasks• Analyze data and suggest improvements• Collaborate with customers and support business outcomes• Assist with technical training and communication• Develop and maintain the corporate database• Continuous learning and seeking mentorship
Requirements
• 4-6 years of related experience• Experience in managing service tickets• Experience troubleshooting and handling escalations• Salesforce Administration Certification• Strong understanding of Salesforce best practices• Hands-on experience in building Salesforce reports and dashboards• Good communication skills• Operational support background• Knowledge of Telco products• Previous experience working in an Agile environment
Key Skills Needed
• Customer and user focus• Understanding of Agile way of working• Production incident management• Strong analytical and problem-solving skills• Customer Service• Effective communication and influencing skills• System management
