Team Manager Operations

Position Overview

Job Title- Operations Team Leader, AVP

Location- Pune, India

Role Description

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes: •Identifying and prioritizing product and service improvement opportunities and creating plans for implementation •utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business •Supporting bank strategy, proactively identifying and managing areas of risk •Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions •Communicating changes to operational requirements and their impact on relevant processes and controls.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Operation Stability:

• Responsible for handling of Fund Accounting related booking activities and associated inquiries, as well as billing, invoice validation and trailer & management fee tasks for international mandates and funds.
• Ensure seamless completion of all daily deliverables with utmost accuracy and predefined KRIs/KPIs.
• Maintain high quality support for RTB.
• Sound understanding of all functions and systems.
• Cross utilization and optimal use of resources and personnel to mitigate process breakdown during contingencies.
• Ensure resiliency objectives are met successfully.
• Focused efforts to continuously improve overall business delivery quality.
• Ensure a healthy and hygiene working environment within the team.
• Ensure to establish a healthy collaboration between teams to meet the common objectives of the team and organization.
• Adherence to best practices.
• Accountable for defining procedures and operating processes in line with functional specifications and keeping those up-to-date.
• Accountable for identifying and implementing standardization and improvements across the relevant processes of the capability.
• Ensuring timely escalation of critical topics as and when identified. NIL stakeholders and/or client escalations.
• Regular process review and proactively identify risk topics and effective & timely mitigations.
• Extend all required support and expertise for the success of Project Proteus.
• Absolute ownership and accountability of tasks performed by the team.

Audit:

• Ensure KOP and other process related documents and guidelines are kept up to date with the latest changes to process delivery work-flows and necessary sign-offs are obtained from auth approvers.
• NIL overdue Audit findings and SIIs.

People:

• Regular connects with the team and team members.
• Mentoring colleagues aspiring for career progression.
• Minimal attrition in the team.
• People engagement and involvement of team members for initiatives including training and development plans.
• Encourage speak-up culture within the team.
• Appreciative to good performance of team members.
• Ensure performance reviews are fair, transparent and clearly tied to the role requirements and performance targets

Your skills and experience

• Manage leaves by planning ahead and minimizing unplanned leaves – number of instances of unplanned leaves. Update leaves in Workday.
• Adherence to all values and beliefs of the Organization
• Colleagues from within the team & across function are to be treated with dignity and respect.
• Clear and professional communication within the team and with all internal/external stakeholders.
• To ensure transparency and build good working relationships with internal & global teams.
• Promote a culture of collaboration and accountability within the organization, fostering open communication and seamless collaboration irrespective of culture, gender, language, residence etc.
• At least equal gender balance for new hires male/female build up diverse team, support buildup of women

CTB/Projects/Efficiency:

• Successful delivery on key CTB initiatives and efficiency projects to support the goals of DWS.
• Identify cost drivers and deliver cost savings wherever possible.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.