Address India, Gurugram
Hybrid
Full-time
Middle
We're looking for a Supervisor Service Quality in India who will be responsible in managing and improving incident management processes.
Responsibilities
- Improving the incident management process;
- Control over the time of incidents' resolution and its quality;
- Responding to inquiries from law enforcement agencies;
- Reduction of negative consequences and reputational damage, if the incident did occur;
- Checking calls on incidents and assessing quality department employees;
- Providing trainings for agents;
- Give an assistance to specialists in making decisions on incidents;
Qualifications
- Competent verbal and written communication.
- Knowledge of English, Hindi
- PC knowledge at the confident user level;
- Developed communication skills;
- Initiative, independence, focus on the result, the ability to bring things to a close;
- Ability to work with large amounts of information, multitasking;
- Organizational skills;
- Management skills;
- Friendliness, tactfulness and resistance to stress, patience
- Work experience in a similar position.
Conditions & Benefits
- Initial training
- Shift work 5/2 shift work/rotation (morning, daytime. night time)
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.
If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.
