AddressJob Description
Title: Corporate Quality Manager – Service Quality Manager
Role (Job Profile): Corporate Quality Manager
Management Level: Manager (ML7)
About Accenture:
At Accenture, we believe your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.
We Are:
The Quality function at Accenture fosters long-term relationships with clients on the riskiest deals and largest accounts to enable client success. As a Quality Support organisation, we help the quality leads and Quality Assurance directors be trusted advisors to clients and account leadership on matters of quality, expectation management and the delivery of client business outcomes and by providing data driven insights and benchmarks to drive action. Together, we will achieve sustainable shared success for our clients and Accenture.
You Are:
A detail-oriented process owner who can manage and report on the execution of a strategic Quality process end to end. You are energized by constantly watching out for ways to improve and solve problems through a combination of known best practices, new ideas, and collaboration. You are a natural leader with a gift for coaching others and playing to their strengths to maximize the team’s performance.
The Work:
We are looking for a Quality Managers to support the Industry X Quality Framework and Quality Lead:
Fostering knowledge about and understanding of the Industry X Quality & Risk Framework:
Awareness sessions for business stakeholders
Question and answer sessions for business stakeholders
Revision of training materials
Supporting tool development:
Creation and confirmation of requirements for the IX Quality Framework Tool(s)
Business Acceptance Tests for Tool upgrades
Supporting creation and maintenance of Work Archetypes and risk profiles:
Identification of need to create a new Archetype
Identification of Business Owners
Assistance of Business Owners for content of Archetypes
Support of Legal Review
Update of Archetype Repository & Tool Database (SharePoint)
Supporting identification of Archetypes for opportunities
Participation to pipeline reviews
Assistance of Business Owners for mapping opportunity – Archetype
Here’s what you need:
- Undergraduate degree or higher
- English language fluency (oral and written)
- A minimum of 10 years of experience, with proven track record in interacting with leadership and senior stakeholders
- Engineering / Product Development background or at least knowledge
- Risk management and/or quality management in production areas
- Business stakeholder in tool development
- Contractual details of Engineering / Product Development projects
- Use of SharePoint
Extra credit if you have:
- Working knowledge of Accenture Sales & Delivery Management processes
- Process Improvement skills
- Understanding of financial concepts and profitability levers
You May Also Need:
A home office or work area that is suitable for productive remote work, per local guidelines. This includes a safe, ergonomic workspace and a high-speed internet connection that is stable and secure.
