Supervisor II - Solutions Operations

Supervisor II - Solutions Operations

This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE's values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences. Join us and redefine what's next for you.

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as supervisors. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross- department initiatives. Acts as a point of escalation for subordinate employees as well as other supervisors.

What you'll do:

• This person will be responsible to lead a team of 30-25 members. The candidate should possess good people management skills.
• This person will handle a team that handles hardware order bookings, invoices, and customer queries, and will be responsible to drive KRA around Turn around time, Quality. Hence, the person should have an experience in Order Management, Supply chain, who have exposure to Order acceptance criteria, Order management lifecycle etc.,
• Should be optimistic, a good team player, should be able to partner / collaborate with supporting functions.
• Should possess good stake holder management skills, should have had exposure to handling customers/ stake holders from different geographies. Americas will be an advantage.
• Will be responsible for People development, Succession planning. Should keep the team motivated and help them grow to the next level.
• Should understand Organization dynamics, should be able to work under pressure with Month-end activities and tight sales / timelines.
• Would prefer if the candidate has prior experience managing/ leading work transitions (virtually).
• Should have flair towards continuous improvements, should be able to drive process improvements and initiatives.
• Should be good at time management.
• Should be able to work in the Night shift (6:30pm-3:30am) - non rotational.

What you need to bring:

• BA/BS in related field
• 8-10 years with at least 3 years of people management experience

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Problem Solving, Process Changes, Process Improvements, Sales, Sales Orders + 4 more

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Sales Operations

Job Level:

Supervisor_2

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.