Supervisor-Centers Tech Support

Job Description:

Ensures performance metrics are achieved, increasing productivity, reducing unit costs, managing budget and performance of team. Communicates with clients on operational issues, handles escalations, and notifies Client Services of high severity and chronic network issues. Performs complex problem solving during critical outages. Manages personnel development, coaching, and conflict for team members.

Skills / Experience:

Supervisory experience | Proactive and reactive network analysis, troubleshooting, coordination, and restoration of service affecting or potentially service affecting network events/issues involving | General knowledge of Class 5 Switching, SS7/AIN and VOIP network equipment and transport connectivity (DS0, DS1, etc...) | Understanding of IP Protocols, Service Applications and Multicast | Understanding of Layer 1, 2 and 3 Protocols | Understanding of Network and Performance Management | Understanding of RF and Signaling techniques | Teamwork and collaboration, strong organizational, communication (both written and oral) and interpersonal skills.

Education / Field of Study:

Electronics Engineering, Network Engineering, Computer Science, Telecommunications, similar field of study.

Weekly Hours:

40

Time Type:

Temporary (Fixed Term)

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.