Job Description

Job Summary

The Supervisor position is responsible for managing the Accounts Receivable (A/R) of their assigned clients, partnering with their clients daily to resolve issues and to provide supervision of their assigned team of specialists; generally supports a single platform and specialty.

Essential Duties & Responsibilities

• Monitor A/R for all assigned RCM clients, which includes, but is not limited to, identifying areas for improvement applicable to the client, RCM platform, and outsource vendor; implement corrective action plans to address any areas of concern with client’s A/R

• Engage in regular client interaction via email, conference calls and in person. Manage first level client escalations. Send weekly updates to clients concerning their outstanding work and communicate issues of concern with respect to the client’s responsibilities in the revenue cycle management process.

• Monitor and own accountability for clean claim ratios, support services work lists and open payment batches, and timely filing and inhabited work lists

• Assist specialists with working a client's account as needed, including but not limited to denials, rejections, claim files issues, and review codes

• Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries

• Provide support and supervision for assigned team including, but not limited to, monitoring performance, productivity, and attendance. Conduct performance counseling and disciplinary actions as needed; assist with staff development, including ongoing mentoring and training

• Manage client expectations and provide training on best practice workflow and exceptions

• Manage the patient collection process, produce the monthly reports, and perform month end process/reports for designated

clients

• Assist, train, and consult with other departments as needed

• Manage system rights administration and security access

• Provide automation and prevention measures and ideas

• Keep current on payment and coding trends and payer requirements

• Make management aware of any client issues or problems

• Pursue continuing education of applicable software and hardware. Maintain proficiency with all RCM software platforms in order to assist team and maintain/update system tables

Experience

Education

• Bachelor’s degree

Minimum Qualifications

• Must have excellent verbal and written communication skills with a focus on listening to effectively guide the client

• Minimum one year of current medical billing experience or equivalent combination of education, training, and healthcare experience.

• Minimum two year of experience managing a team of 10+ employees.

• Experience using medical billing software required.

• Ability to apply logical thinking to a wide range of intellectual and practical problems

• Basic arithmetic skills required

• Quality control auditing and analysis experience preferred

Skills/Knowledge

• Strong analytical skills; ability to conduct research, creatively solve problems, and deal with ambiguity

• Excellent coaching and mentoring skills required to manage entry level talent

• Able to read, analyze and interpret complex documents

• Independent, logical, strategic thinker with high focus and attention to detail • Solid computer skills including Microsoft Outlook, Word, and Excel • Able to manage variety of tasks concurrently.

• Able to motivate, encourage, and lead team effectively.

• Excellent interpersonal skills and able to work with a variety of personality types.

• Strong customer services skills and high level of professionalism

• Effective written and verbal communication and presentation style

• Proficient computer skills including Microsoft Outlook, Word, and Excel

Excellent organizational skills; ability to multitask, set priorities, and meet deadlines.