Success Account Manager

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

Job Description Overview

The Success Account Manager (SAM) is a member of Commvault’s Enterprise Success Program (ESP) and supports Commvault’s premier customers who have subscribed to ESP. In addition, they provide customer-critical situation management from the field. The SAM will act as the customer liaison between Technical Support, SW Engineering, Product Management, and Field Operations.

The SAM must display a thorough work ethic and thrive in an often unstructured, dynamic environment.

What you'll be doing...

• Serve as encouraging leader, customer advocate and partner to Commvault’s most strategic customers

  
  

• Develop and implement success plans in collaboration with Sales and Customer Success partners to reflect a complete path to a modernized system of agreement

  
  

• Analyze usage patterns to provide insights and guidance

  
  

• Liaise between customer and internal teams at Commvault

  
  

• Gain consensus with key customers

  
  

• Measure the results of implemented strategies to determine their efficacy

  
  

• Drive cross-functional opportunities for adoption growth

  
  

• Deliver adoption-related insights and readouts of specific customer outcomes

  
  

• Propel execution of “Success Plan” and associated customer interactions

  
  

• Identify customer resource requirements and dependencies and address gaps

  
  

• Collaborate and communicate with Sales/Support to ensure alignment on plans

  
  

• Drive visibility of current execution states for the assigned portfolio

  
  

Who you are?

• Bachelor’s degree or equivalent experience is preferred

  
  

• Experience in Gainsight or a comparable Customer Success platform is preferred

  
  

• Previous Commvault or data protection experience is preferred

  
  

• Business Administration Training and Project Management Training is preferred

  
  

• Training in Account and Relationship Management

  
  

• Proven ability to handle large deployments of hardware and software for SMB and Enterprise

  
  

• Data center experience operations is nice to have

  
  

• Customer-facing experience, handling customer relationships in a commercial and government environment

  
  

• Ability to bridge technology and business goals to provide productive solutions

  
  

• Must have the ability to grasp new technical information quickly

  
  

• Project Management experience

  
  

• Understanding of data center concepts, including by not limited to (networking, storage, compute, applications, virtualization, cloud)

  
  

• Previous Customer Success experience, working with large enterprise customers is preferred

  
  

• Strong written and oral communication skill

  
  

• Working knowledge of disaster recovery and design capabilities

  
  

• Demonstrated customer service, leadership and team interaction skills are required

  
  

• Flexibility to work in a fast-paced and demanding work environment

  
  

• Ability to collaborate closely and present technical information at various business levels

  
  

You’ll love working here because...

• Employee stock purchase plan (ESPP)

  
  

• Continuous professional development, product training, and career pathing

  
  

• Annual health check-ups, Car lease Program, and Tuition Reimbursement

  
  

• An inclusive company culture, an opportunity to join our Community Guilds

  
  

• Personal accident cover and Term life cover

  
  

Ready to #makeyourmark at Commvault? Apply now!

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.