Student Relationship Executive

• Outbound call process (min. 80 calls in a day)
• Responsible for the Student Help / issues over calls, chat & emails
• Grievance Handling / query handling based on the academics and curriculum
• Taking feedback from the students
• Handling Escalations & Cancellation of students, working towards retention
• Provide accurate, valid and complete information by using the right methods/tools
• Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Responsible to revert on mails and Requests based on the program

Job Type: Full-time

Salary: ₹9,827.97 - ₹26,705.35 per month

Experience:

• total work: 1 year (Preferred)

Ability to Commute:

• Raigarh, Chhattisgarh (Required)

Ability to Relocate:

• Raigarh, Chhattisgarh: Relocate before starting work (Required)

Work Location: In person